Operations Analyst
Australia and New Zealand Banking Group (ANZ)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer requests across digital channels including phone, online, and email, ensuring adherence to service level agreements and customer authentication processes.
Support and recommend process improvements and cultural change within the team to enhance operational efficiency.
Provide administrative support, accurate documentation, and timely communication with stakeholders to facilitate case resolution and maintain compliance with bank policies.
Minimum Requirements
1-2 years of experience in customer servicing, preferably in a voice-based process.
Excellent written and verbal communication skills.
Flexible to work early morning shifts and weekends as required.
Not explicitly mentioned: mandatory degree requirements or onsite restrictions.
Ideal Candidate Profile
Experienced in handling customer interactions via multiple digital channels with strong attention to accuracy and customer service ethics.
Able to adapt to process changes and promote a continuous improvement mindset within operational teams.
Comfortable working under shift schedules including early mornings and weekends, demonstrating reliability and flexibility.