Support AI Operations Manager

Own and maintain the AI strategy, roadmap, and governance for Support AI initiatives, ensuring alignment with Support priorities and QAD AI strategy.

Manage AI projects from intake through implementation and adoption, coordinating cross-functional teams to deliver measurable business outcomes like productivity improvements and cost savings.

Drive AI adoption across Support by integrating AI into workflows, addressing barriers, and managing training, communication, and ongoing optimization.

Bachelor’s Degree in IT, Business Administration, or related field, or equivalent experience.

8-10+ years in support roles, with 2-3+ years managing AI initiatives or AI-enabled business transformation projects.

Practical understanding of AI technologies and delivery models; hands-on AI development experience not required.

Must be based in Pune for hybrid work model requiring 3-4 days in-office per week.

Experienced in managing multiple cross-functional AI and technology projects with strong program and stakeholder management skills.

Able to translate effectively between business and technical teams to drive AI initiatives to measurable success.

Comfortable working in fast-paced, dynamic environments within Support, Customer Service, SaaS, or technology-enabled operations.