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Job Description
Structured overview of role & requirementsAbout This Role
Lead the Insurance Operations team, ensuring process adherence, performance metrics, and quality standards are met consistently.
Design, coordinate, and deliver targeted training programs and refreshers to address knowledge gaps and improve team capabilities.
Identify process inefficiencies and risks, develop preventive measures, and support senior leadership in executing strategies for process improvement.
Minimum Requirements
6+ years overall work experience with at least 2 years in team leadership or people management roles.
Experience in insurance industry processes preferred but not mandatory.
Must be able to work hybrid model from Pune office at least 3 days a week, with willingness to work 12:30pm – 9:30pm shift.
Excellent communication skills and facilitation ability are required.
Ideal Candidate Profile
Demonstrated capability in managing insurance operations teams with a focus on process compliance, quality, and performance improvement.
Experience in stakeholder coordination for training needs and content development within insurance operations.
Capability to analyze root cause of operational issues and implement preventive actions aligned with regulatory compliance.