Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
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Job Description
Structured overview of role & requirementsAbout This Role
Manage branch operations ensuring high efficiency and customer satisfaction by resolving queries within defined turnaround times (TAT).
Oversee team deliverables, training on policy/process changes, and coordinate with system teams to address operational/system issues and gaps.
Ensure compliance with audit and RBI regulations, manage repricing updates, communication of rate changes to customers, and resolve audit queries with corrective actions.
Minimum Requirements
Graduate degree in any discipline.
Experience Required: Not explicitly mentioned in the JD.
Must have knowledge of Retail Loan Product processes and compliance with RBI regulations.
Knowledge of operational process management and handling system coordination.
Ideal Candidate Profile
Experienced in operational management with ability to lead teams and ensure process adherence and TAT compliance.
Capable of stakeholder coordination including system teams and auditors with a focus on gap identification and resolution.
Familiar with RBI guidelines, audit processes, and retail loan pricing and communication updates.