Applications Support Group Manager - Data Engineering
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end management of production management operations for data applications, ensuring stability, quality, availability, and swift resolution of incidents and problems.
Lead and manage a global team including hiring, performance evaluations, disciplinary actions, budget approval, and vendor/offshore managed service oversight.
Drive continuous improvement initiatives such as service level improvements, capacity management, cost reductions, and adherence to support process standards.
Minimum Requirements
15+ years of relevant experience with senior to advanced level in Applications Support and people management.
Bachelor’s degree required; Master’s preferred (Post-Graduation in relevant field preferred).
Experience in senior stakeholder management and project management focused on IT service improvement.
Work Experience Required: 15+ years relevant experience.
Ideal Candidate Profile
Experienced leader capable of managing large, complex teams and vendor relationships within a technology production environment.
Strong expertise in applications support integration with business objectives and risk management in a global enterprise context.
Demonstrated ability to drive operational efficiencies, stability initiatives, and influence senior leadership across functions.