Employee Services Specialist (US Shift)
Applied Materials, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Handle global transactional HR service requests and inquiries related to performance management, payroll, benefits, Workday HR system, stocks, immigration, and learning platforms.
Provide accurate, timely, and confidential support to internal customers, escalating complex issues as needed under supervision.
Participate in process improvements to enhance efficiency and maintain data integrity and professionalism in customer service.
Minimum Requirements
6 to 10 years of experience in customer service, strictly not less than 6 years.
Bachelor’s degree required.
Full proficiency in English with excellent communication and interpersonal skills.
Experience working in US/UK/Australia/Canada shifts mandatory; role requires night shift (8:30 PM - 5:30 AM or 9:30 PM - 6:30 AM) in Bangalore location.
Ideal Candidate Profile
Experienced in transactional HR service delivery with familiarity in US mobility and immigration processes.
Comfortable using HR systems like Workday and ServiceNow, with basic Excel skills for reporting and analytics.
Able to manage confidential information, provide efficient solutions, and improve customer service processes.