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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support to employees resolving hardware, software, connectivity, and application issues ensuring smooth operations.
Manage and prioritize support requests, coordinate escalations, and partner across IT and business teams to troubleshoot complex issues.
Administer and support technologies including Microsoft 365, Active Directory, SharePoint, Azure Virtual Desktop, and endpoint management tools; assist in onboarding new employees by configuring workstations and access.
Minimum Requirements
Experience supporting Windows and Mac OS, Microsoft Office, Azure Virtual Desktop, Active Directory, SharePoint, endpoint management (MECM/SCCM/Intune), JAMF, Azure administration, remote support tools, and scripting (PowerShell or similar).
Bachelor’s degree in a technical discipline preferred or equivalent combination of education and experience.
Location requirement: Bangalore, India.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Technically proficient in supporting enterprise IT environments involving Microsoft and Apple ecosystems with endpoint management and scripting capabilities.
Capable of managing multiple competing support cases independently while collaborating with cross-functional teams.
Experienced in improving IT support processes and creating user documentation to increase efficiency.