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Job Description
Structured overview of role & requirementsAbout This Role
Manage and process customer telecom orders including number porting and purchasing with high accuracy and adherence to industry standards.
Collaborate with telecom providers to diagnose and resolve operational issues and support capacity planning for telecom utilization.
Maintain communication with customers and internal teams, provide updates on orders, and assist Customer Care in resolving cases.
Minimum Requirements
Bachelor’s degree required.
Minimum 2 years of related experience in telecom operations or similar roles.
Experience with carrier telecom operations, including number purchasing, porting, and provisioning.
Proficiency in Microsoft Office; intermediate Excel knowledge preferred.
Ideal Candidate Profile
Experience in telecom provisioning, carrier support, and number porting is highly valued.
Comfortable working independently in a fast-paced, detail-oriented environment with a focus on operational accuracy.
Skilled in managing multi-database requests and collaborating across teams to drive project completion and issue resolution.