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Job Description
Structured overview of role & requirementsAbout This Role
Provide first-level technical support via inbound service desk calls, focusing on prompt resolution or escalation to senior staff.
Manage PC lifecycle activities including hardware installation, upgrades, migration, data wiping, and asset inventory management.
Perform basic troubleshooting, software installations, and contribute to IT service project teams as needed.
Minimum Requirements
High School diploma (or equivalent).
2-5 years of relevant technical support experience.
Experience supporting Windows OS in a domain environment and familiarity with Microsoft Office Suite.
Ability to work onsite as no remote work option mentioned.
Ideal Candidate Profile
Experienced in handling end-user hardware/software support in a corporate environment with hands-on PC lifecycle management.
Operates effectively within IT service desk processes and uses asset inventory systems diligently.
Capacity to handle customer interactions professionally while escalating complex issues appropriately.