Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead analysis and design for Salesforce Service Cloud, Experience Cloud, and AI-powered solutions including Apex and Lightning Web Components development tasks.
Collaborate with business and product teams to document processes, identify AI and automation opportunities, and create detailed user stories and acceptance criteria to support development.
Support responsible AI adoption by evaluating data quality, process readiness, and change impact before implementing AI features in service workflows.
Minimum Requirements
Experience with Salesforce Service Cloud (case management, omni-channel, knowledge) and Experience Cloud (portals/communities).
Proven ability in process modeling using BPMN, eliciting business requirements, and translating them into user stories and acceptance criteria.
Hands-on experience with software development methodologies (Agile, Scrum, Kanban) and software development lifecycle business analysis.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced working in agile software development environments focusing on Salesforce and AI-enabled CRM solutions.
Ability to engage and build trusted advisor relationships with senior stakeholders through effective communication and business-technology translation.
Proactive in evaluating emerging AI tools and translating their potential into practical business improvements within customer service and self-service contexts.