Senior BSA - Integration & Business Applications Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Design, develop, deploy, and support scalable enterprise integration solutions using Boomi, Workato, AWS, APIs, and related technologies across multiple platforms including Salesforce, NetSuite, Atlassian products, and AWS applications.
Provide structured Tier 1 support for Atlassian applications (Jira, Jira Service Management, Confluence), including ticket triaging, resolving common issues, and escalating complex problems with proper documentation.
Collaborate cross-functionally to automate business processes, improve data quality, troubleshoot production issues, and support analytics, AI, and process improvement initiatives.
Minimum Requirements
5+ years of experience designing, developing, deploying, and supporting enterprise integration solutions.
Hands-on experience with Boomi and Workato; relevant certifications are highly desirable but not mandatory.
Experience integrating enterprise platforms such as Salesforce, NetSuite, Atlassian Jira/JSM/Confluence, and AWS-based applications.
Willingness to work primarily US East Coast business hours (implying evening or night shifts in India) and hybrid work model with at least 50% onsite presence if within commuting distance to office location.
Ideal Candidate Profile
Experienced in API-led integration and event-driven processing with strong proficiency in REST APIs, SOAP, webhooks, data mapping, and error handling in enterprise environments.
Able to effectively provide Tier 1 application support while collaborating with both technical and non-technical stakeholders in a globally distributed team setup.
Comfortable working with automation platforms, scripting languages (Java, JavaScript, Python, Groovy), and supporting SaaS/cloud-native integration architectures, plus contributing to analytics and AI-driven projects.