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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end delivery and governance for the Fluence Salesforce ecosystem, focusing on Salesforce CPQ, Sales Cloud, Service Cloud, and CRM operations.
Own Salesforce managed services delivery including support, enhancements, release planning, incident/problem/change management, ensuring SLA/KPI adherence and platform stability.
Collaborate with business stakeholders and global delivery teams to drive continuous improvement, operational efficiency, and alignment between platform strategy and business objectives.
Minimum Requirements
10+ years IT experience with at least 5+ years in Salesforce Service Delivery, Application Management, or Account Leadership roles.
5+ years leading enterprise-level Salesforce engagements and managed services.
Strong hands-on knowledge of Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, Experience Cloud, and platform governance.
Bachelor's degree in Computer Science, Information Technology, or related field.
Ideal Candidate Profile
Experienced in managing Salesforce support, enhancements, releases, and platform governance activities at enterprise scale.
Proficient in SLA/KPI management, incident/problem/change management, release governance, and ITIL frameworks.
Strong stakeholder engagement skills with ability to lead global delivery teams and communicate effectively with executive leadership and technical teams.