Manager - Central Operations(SCF) - Corporate & SME Finance - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
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Job Description
Structured overview of role & requirementsAbout This Role
Manage branch operations activities focusing on resolution of customer queries and support for Retail Loan Product processes.
Ensure service deliverables and query resolutions meet defined Turn Around Time (TAT) to achieve high efficiency levels.
Coordinate with system teams to resolve issues, update repricing based on RBI/business inputs, and ensure compliance with audit and RBI regulations.
Minimum Requirements
Graduate in any discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Must be capable of managing operational processes with adherence to TAT and regulatory compliance.
Location: Mumbai - Lodha (I-Think Techno Campus) - B wing (explicitly mentioned).
Ideal Candidate Profile
Experienced in branch operations management within retail banking or loan product processes.
Ability to coordinate across teams and stakeholders including system teams and auditors to resolve queries and implement process improvements.
Familiarity with RBI regulations and audit compliance related to retail banking operations.