Business Analyst Consultant

Own end-to-end vendor invoice validation, reconciliation, accrual development, and forecasting for large call center outsourcing portfolio ensuring accuracy and contractual compliance.

Develop and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking.

Translate complex data into actionable insights for operational execution, strategic planning, and support vendor performance and contract alignment.

5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting in complex operational environments.

Experience in call center operations, workforce management, or vendor management environments.

Advanced proficiency in Excel and financial modeling; experience with workforce management tools like IEX.

Bachelor's degree in Business, Finance, or related field (preferred but not explicitly mandatory).

Experienced working cross-functionally across Finance, Operations, Workforce Management, and Vendor teams with ability to influence without direct authority.

Strong analytical skills with history of managing complex, ambiguous problems in operational and financial domains.

Ability to work independently owning high-impact financial and operational processes and delivering insights for strategic vendor management.