Account Manager

Manage complex client accounts end-to-end including renewal, expansion, and service conversion to ensure client customer satisfaction and retention.

Achieve revenue quotas through effective client account management, issue resolution, and identification of upsell opportunities using data-driven insights.

Serve as the single point of contact for client customers, handling objections, managing risks, and collaborating with internal teams and external partners.

Experience managing client or customer accounts with responsibility for renewals, expansions, and escalations - Work Experience Required: Not explicitly mentioned in the JD.

Fluent English communication skills are mandatory.

Location requirement: Full-time position based in Gurugram, India.

Ability to use data to influence customer satisfaction and sales processes.

Experienced in client relationship management with a track record of managing complex account lifecycles including renewal and upselling.

Capable of handling multi-stakeholder relationships and resolving escalated customer issues effectively.

Skilled in using data analytics to identify opportunities, mitigate risks, and influence customer buying behavior.