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Job Description
Structured overview of role & requirementsAbout This Role
Manage phone number porting processes for ISVs and direct customers, ensuring smooth and seamless transitions into Twilio.
Act as the primary contact for Twilio’s Go To Market team in EMEA/APAC on porting projects and handle inbound carrier partner notifications.
Troubleshoot and resolve basic-to-intermediate operational issues independently; escalate complex problems to appropriate teams promptly.
Minimum Requirements
Minimum 3 years of experience working on an Operations team.
Experience in customer service with strong verbal and written communication skills.
Ability to work remotely from specified Indian locations: Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi.
Work Experience Required: At least 3 years in Operations, specifically involving multitasking and process execution.
Ideal Candidate Profile
Experience or familiarity with telecommunications or financial services sectors preferred.
Comfortable working independently while collaborating cross-functionally in a remote-first environment.
Skilled in troubleshooting operational issues and maintaining SLA adherence through organized, detail-oriented work approach.