Service Introduction Consultant - Associate Principal Consultant
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Job Description
Structured overview of role & requirementsAbout This Role
Lead assessment, discovery, and service introduction activities to enable client adoption of new services and operational capabilities.
Facilitate workshops and stakeholder engagement to transform business strategy into actionable roadmaps and measurable outcomes.
Prepare and present reports, business cases, and transformation roadmaps to client leadership and stakeholders.
Minimum Requirements
Bachelor's degree or equivalent in Business, IT, Service Management, or related field.
Experience in consulting, service introduction, transition, transformation, operational readiness, or IT service management.
Strong skills in workshop facilitation, stakeholder engagement, business analysis, and executive presentation.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience working in international, customer-facing, and matrix organizations.
Ability to manage multiple stakeholder groups and coordinate service introduction activities with a focus on tangible business outcomes.
Preferably holds ITIL certification or equivalent and experience with digital workplace or operational improvement initiatives.