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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 application and production support for Axway B2B modules in a 24x7 environment, ensuring issues are resolved within SLAs.
Perform application patching, upgrades, and monitor service interruption alerts, troubleshooting according to defined SLAs.
Engage directly with clients and allocate tasks within the team while maintaining high ownership and productivity.
Minimum Requirements
4-6 years total work experience with production support, preferably including managed services exposure.
Hands-on experience with Axway B2Bi tools and production application patching/upgrades is mandatory.
Good knowledge of Unix/Linux OS, scripting, SQL and database concepts; familiarity with networking protocols like FTP, sFTP, TCP/IP is desirable.
Experience with ITIL concepts and service management tools such as ServiceNow.
Ideal Candidate Profile
Experienced in handling production support in B2B integration environments with independent ownership of issues and client communication.
Skilled in analytical diagnostics, root cause analysis, and prioritizing tasks within support teams.
Preferred if having experience with Axway Track & Trace or similar serialization Track & Trace products like Tracelink.