Communications & People Engagement Lead

Lead development and execution of integrated communications and employee engagement strategies aligned with global Customer Care Center business priorities.

Design and manage change management communication plans to drive adoption and readiness across transformation initiatives.

Advise leadership on communication effectiveness and lead employee recognition, storytelling, and cultural engagement programs globally.

Bachelor’s degree in Communications, Public Relations, Marketing, HR, Organizational Development, Business Administration, Journalism, or related field; Master’s degree preferred.

8-12+ years of experience in Communications, Employee Engagement, Organizational Development, Change Management, HR, or related fields with global/matrixed organization exposure.

Proven experience managing enterprise communication, engagement programs, and supporting organizational transformation initiatives.

Work Experience Required: 8-12+ years

Experienced in strategic leadership communications and employee engagement in complex, global, and matrixed organizations.

Skilled in change management communication and adoption strategies supporting organizational transformations.

Capable of integrating storytelling, culture-building, and recognition programs to enhance employee experience and organizational alignment.