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Job Description
Structured overview of role & requirementsAbout This Role
Manage the complete lifecycle of ISP internet circuit orders including installations, upgrades, and service changes.
Coordinate with clients, carriers, and internal teams to troubleshoot connectivity issues and ensure timely resolution of outages and performance problems.
Maintain accurate circuit records, track order milestones, and ensure adherence to SLAs and client communication protocols.
Minimum Requirements
Hands-on network operations or engineering experience supporting enterprise networks.
Working knowledge of TCP/IP, IPv4 subnetting, VLANs, routing protocols (BGP, OSPF), and network device troubleshooting.
Experience with ISP portals, ticketing systems, order management tools, and vendor coordination.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced telecom or ISP network engineer familiar with WAN/internet connectivity issues and enterprise connectivity services (DIA, MPLS, SD-WAN).
Skilled in multi-stakeholder coordination and escalation management to meet SLAs and timelines.
Operationally focused with ability to support U.S. business hours and participate in after-hours/on-call rotations if necessary.