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Job Description
Structured overview of role & requirementsAbout This Role
Provide onsite Level 2 support for the Core Banking Solution (CBS) and associated delivery channels at Odisha Gramya Bank's Bhubaneshwar head office.
Manage application operations including troubleshooting batch jobs, backups, user management, performance tuning, and coordinating with OEM Level 3 teams for issue resolution within defined SLAs.
Prepare root cause analysis reports for major incidents, implement statutory/regulatory enhancements, and maintain existing interfaces while supporting change control procedures.
Minimum Requirements
Graduate in any discipline.
Minimum 5 years of experience in Finacle application support, including at least 2 years as Level 2 or Level 3 support on Finacle 10.x.
Experience in similar Finacle L2 support projects for banks with over 100 branches in India.
Mandatory to work onsite at Bhubaneshwar with shift rotations under 24x7 operations.
Ideal Candidate Profile
Experienced in end-of-day, month, quarter, and year processing for banking applications relevant to Finacle CBS.
Proficient in coordinating between bank teams and OEM support for timely issue resolution and application maintenance.
Comfortable working in a structured SLA-driven environment with responsibility for critical banking operations and vendor management.