Ocean Disputes Specialist

Manage timely and accurate resolution of Ocean invoice disputes ensuring collections on rejected disputes while minimizing financial loss.

Identify root causes of disputes and drive corrective and preventive actions to improve dispute resolution turnaround time and reduce recurrence.

Collaborate with internal and external stakeholders to support continuous process enhancements and maintain high customer satisfaction.

Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management.

Understanding of Ocean Freight processes and workflows.

Bachelor's degree in any discipline.

Fluent English communication skills.

Experienced in handling customer invoice disputes with strong root cause analysis skills and process orientation focused on SLA and TAT adherence.

Able to manage and influence multiple stakeholders internally and externally without direct authority.

Detail-oriented, comfortable in fast-paced, performance-driven environment, and adapts quickly to new systems and processes.