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Job Description
Structured overview of role & requirementsAbout This Role
Provide end-to-end technical support to customers through calls, emails, and ticketing systems.
Analyze and troubleshoot issues related to applications, databases, Windows OS, and server infrastructure.
Execute and optimize SQL queries, handle database scripts, and manage Active Directory accounts including password resets and unlocks.
Minimum Requirements
Minimum 3 years of experience in Technical Support or Application Support.
Strong proficiency in SQL, including use of SQL Profiler for performance diagnostics.
Hands-on experience with Windows OS troubleshooting, server concepts, and Active Directory administration.
Excellent verbal and written communication skills; comfortable with customer interactions via calls.
Ideal Candidate Profile
Experienced in diagnosing and resolving database and infrastructure performance issues using SQL and Windows tools.
Capable of handling multi-channel support (calls, emails, tickets) with clear communication to customers.
Skilled in managing Active Directory and working knowledge of server environments, indicating operational support proficiency.