Business Support Specialist I

Serve as escalation point for vendor and Foundry-related royalty issues beyond first-line support.

Research, resolve, and communicate vendor queries related to royalty statements, calculations, data issues, and system access.

Monitor and support royalty systems and data flows, ensuring reliable vendor-facing reporting and assisting with pre-close and close-critical checks.

Bachelor’s degree in Business Administration, Accounting, Finance, Information Systems, or related field, or equivalent practical experience.

0–2 years of experience in customer support, help desk, business operations, or shared-services environment.

Ability to trace root causes of issues and communicate findings clearly.

Prior exposure to ticketing/helpdesk systems (e.g., Jira) is a plus but not mandatory.

Comfortable coordinating across multiple internal teams (CCR, Foundry, Business Systems) to resolve vendor issues.

Interested in and capable of understanding system and data flows impacting vendor-facing outputs.

Organized and able to manage multiple priorities in a fast-moving environment with strong customer-support orientation.