Customer Account Specialist
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Job Description
Structured overview of role & requirementsAbout This Role
Manage the customer lifecycle and collections processes including monitoring and resolving payment deviations and delays.
Serve as the primary accounts receivable contact for customers, resolving invoicing and payment-related queries.
Collaborate with customer accounts payable teams and internal stakeholders to ensure timely payments and support customer experience initiatives.
Minimum Requirements
Bachelor's degree or equivalent qualification is required.
1-2 years of related experience or a Master's degree.
Strong verbal and written communication skills required.
Work location is hybrid with approximately 2 days per week onsite at an HPE office.
Ideal Candidate Profile
Experience working in accounts receivable or collections with customer-facing payment resolution responsibilities.
Able to operate independently within defined parameters and manage multiple stakeholders to ensure payment compliance.
Comfortable working in a fast-paced, ambiguous environment, supporting customer engagement and compliance efforts.