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IT Operations Engineer – Realtime
Shell (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 15d ago
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Job description
Structured overview of role & requirements
About This Role
- Operate and support the AVEVA PI System platform across Asia-Pacific, ensuring secure, reliable, and cost-effective real-time services.
- Manage incidents, coordinate troubleshooting and resolution with technical teams and vendors, and maintain communication with stakeholders during service disruptions.
- Drive continuous improvement initiatives including automation, service reliability enhancement, security compliance, and operational governance.
Minimum Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- 3 to 5 years of hands-on experience supporting and administering AVEVA PI System in a production environment.
- Proven experience with Incident, Problem, and Change Management processes, preferably within ITIL framework.
- Work Experience Required: 3 to 5 years relevant experience as specified.
Ideal Candidate Profile
- Experienced in supporting business-critical, real-time IT platforms with strong operational focus on availability and reliability across regions.
- Skilled in multi-stakeholder coordination including vendors, technical specialists, and business users for incident and problem management.
- Demonstrates ability to lead technical governance, continuous improvement, and automation within operational technology and IT intersections.