Vice President, Client Onboarding

Lead and manage the Asia TTS Onboarding Operations team responsible for end-to-end account services including account opening, maintenance, and offboarding across multiple countries.

Ensure timely, accurate delivery of onboarding operations, compliance with service level agreements (SLAs), and high-quality customer service including issue resolution and client engagement.

Oversee process management, regulatory reporting, project management, and coordination with internal and external stakeholders to support BAU and new initiatives.

6-10 years of experience in documentation review, account maintenance, and related cash products.

Bachelor's degree in finance, economics, or equivalent experience; Masters degree potentially preferred but not mandatory.

Willingness to work staggered hours/shifts including weekends and public holidays matching Asia/EMEA time zones.

Proficiency in English (written and verbal) and demonstrated project management skills including financial cost management.

Experience managing multi-country onboarding or account services teams with a focus on operational excellence, SLA compliance, and risk mitigation.

Strong stakeholder management skills including working confidently with senior management, regulators, and cross-functional partners across regions.

Ability to lead through complexity and pressure, coaching and developing team leads, and driving process improvement and customer-centric solutions.