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Job Description
Structured overview of role & requirementsAbout This Role
Investigate, troubleshoot, and resolve product support tickets within defined SLAs, focusing on database and application issues.
Perform data corrections and updates in production databases using SQL, PostgreSQL, and MongoDB, ensuring data integrity.
Configure and maintain business workflows and dynamic forms using JSON, collaborating with Product, Engineering, and Customer Success teams.
Minimum Requirements
Minimum 2 years experience in Product Support, Application Support, Technical Support, or Business Process Support.
Strong proficiency in SQL with hands-on experience in PostgreSQL and MongoDB.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline (or equivalent practical experience).
Good understanding and practical experience working with JSON-based configurations and business workflows.
Ideal Candidate Profile
Experienced in production support with strong analytical and debugging skills, capable of root cause analysis beyond symptom fixing.
Comfortable working cross-functionally with Product, Engineering, and Customer Success teams in a technical support capacity.
Familiar with application workflows, database query optimization, and maintaining operational documentation, preferably with exposure to SaaS or enterprise environments.