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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer base with a focus on reducing churn and retaining revenue from assigned logos.
Drive revenue enhancement through up-selling and renew data circuits upon contract expiry in coordination with centralized teams.
Analyze account revenue monthly and collaborate cross-functionally to address retention and customer complaint issues.
Minimum Requirements
Master’s degree in business, marketing, communication, finance, or related field.
Minimum 7 years of client-facing experience.
Understanding of wireline telecom solutions and IT/telecom industry.
Work Experience Required: Minimum 7 years client-facing experience.
Ideal Candidate Profile
Experience working in high-tech or telecom-related environments with knowledge of CRM tools like SFDC and Empower.
Strong cross-functional collaboration skills with commercial, service assurance, collections, and technology teams.
Demonstrated ability in negotiation, problem-solving, and independently managing customer retention and revenue enhancement activities.