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Job Description
Structured overview of role & requirementsAbout This Role
Own build, configuration, and day-to-day operational support of Microsoft Teams UCC solutions and AudioCodes SBC infrastructure globally.
Lead technical deployment for new implementations, migrations, and greenfield rollouts of Microsoft Teams Enterprise Voice and AudioCodes SBC across customer sites.
Manage incident, change, and problem tickets related to Teams Direct Routing, SBC, SIP signalling and call routing; analyze call quality data and troubleshoot issues using SIP traces and firewall traffic.
Minimum Requirements
Hands-on experience with Microsoft Teams UCC (On-premises, Hybrid, Online) and AudioCodes SBC (Mediant/vE-SBC) including SIP trunk, routing, licensing, firmware, and security configurations.
Working knowledge of SIP, RTP/SRTP, VoIP protocols, TCP/IP, data networking, PSTN protocols, and Windows OS.
Experience with PowerShell administration, Exchange UM administration, Teams administration, and working knowledge of Microsoft 365 admin center.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing Microsoft Teams and AudioCodes SBC infrastructure in global, multi-site environments with 24x7 operational support.
Ability to coordinate with network/SD-WAN teams to resolve voice quality issues impacting latency, jitter, and codec negotiation.
Comfortable working in rotational shifts and handling both operational support and technical deployment responsibilities.