Senior Technical Consultant
Orange Business (company site, opens in a new tab)MumbaiRemoteDirect career pageEst. 20–35 LPA
Posted 16d ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Orange Business
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Orange Business you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own build, configuration, and day-to-day operational support of Microsoft Teams UCC solutions and AudioCodes SBC infrastructure globally.
- Lead technical deployment for new implementations, migrations, and greenfield rollouts of Microsoft Teams Enterprise Voice and AudioCodes SBC across customer sites.
- Manage incident, change, and problem tickets related to Teams Direct Routing, SBC, SIP signalling and call routing; analyze call quality data and troubleshoot issues using SIP traces and firewall traffic.
Minimum Requirements
- Hands-on experience with Microsoft Teams UCC (On-premises, Hybrid, Online) and AudioCodes SBC (Mediant/vE-SBC) including SIP trunk, routing, licensing, firmware, and security configurations.
- Working knowledge of SIP, RTP/SRTP, VoIP protocols, TCP/IP, data networking, PSTN protocols, and Windows OS.
- Experience with PowerShell administration, Exchange UM administration, Teams administration, and working knowledge of Microsoft 365 admin center.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing Microsoft Teams and AudioCodes SBC infrastructure in global, multi-site environments with 24x7 operational support.
- Ability to coordinate with network/SD-WAN teams to resolve voice quality issues impacting latency, jitter, and codec negotiation.
- Comfortable working in rotational shifts and handling both operational support and technical deployment responsibilities.