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Job Description
Structured overview of role & requirementsAbout This Role
Oversee project lifecycle operations including project setup and closure in PSA systems ensuring data accuracy.
Manage billing, credit requests, and revenue operations supporting financial accuracy and SLA adherence.
Partner with Finance, Operations, and Customer Experience teams to resolve issues, maintain compliance, and drive process improvements including automation adoption.
Minimum Requirements
Bachelor’s degree or equivalent experience or minimum 3+ years in SaaS, Services, Operations, or Customer Experience environment.
Experience with PSA systems such as NetSuite OpenAir, Certinia, D365, Oracle, or Salesforce preferred.
Experience in billing, invoicing, credits, revenue, or financial operations preferred.
Work Experience Required: Minimum 3+ years in relevant field; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in operational control processes with strong attention to detail and ability to manage complex billing and revenue reconciliation.
Skilled in cross-functional stakeholder management including Finance, Operations, and Customer Experience teams.
Effective in process improvement and automation initiatives, familiar with advanced AI tools and Microsoft Office suite.