Manager Operations

Manage and oversee a team of 10-12 direct reports and 20-24 indirect reports in securities processing and transfer agency operations.

Lead User Acceptance Testing and manage transformation and growth initiatives in a complex, time-critical environment.

Ensure reconciliation, management information reporting, process productivity, quality targets, customer satisfaction, and stakeholder engagement across multiple jurisdictions.

6-7 years of experience in securities processing environment, fund administration, and transfer agency business.

At least 12 months of mandatory experience specifically in Transfer Agency Operations including Registration, Dealing, Payments, and Reconciliation.

Post-graduate diploma or degree in Commerce or equivalent financial background.

Relevant CISI (Chartered Institute for Securities and Investment) certification required.

Experienced manager with demonstrated leadership in staff development, appraisals, and team building within securities/transfer agency operations.

Strong analytical, production management, and process improvement skills with ability to manage operational risk and compliance.

Flexible to work in a 22x5 shift environment with strong collaborative skills and stakeholder management experience across multiple jurisdictions.