Branch Operations Manager| Ambala
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end daily branch operations including cash handling, clearing, account opening, and service request management ensuring operational efficiency.
Ensure strict compliance with KYC/AML regulations, RBI guidelines, and audit norms including preparation for audits and addressing observations.
Collaborate with sales and service teams to improve customer experience, track service metrics like TAT and FTR, and implement corrective actions.
Minimum Requirements
3 to 9 years of branch operations experience.
Graduate degree mandatory; Banking certifications preferred.
Preferred certifications include JAIIB/CAIIB.
Not explicitly mentioned: Notice period, strict location requirements, or regulatory constraints beyond compliance adherence.
Ideal Candidate Profile
Experienced in operational controls including cash, vault, ATM, locker reconciliation, and audit compliance in a branch banking environment.
Skilled in customer service metrics analysis and root cause analysis to improve service levels.
Capable of training frontline staff on process updates and compliance, with knowledge of cross-selling insurance and investments, and digital banking activation.