Head of Operations – Multi-Branch Restaurants

Oversee operations and performance across multiple restaurant branches, leading Area and Branch Managers to drive accountability, profitability, and scalable systems.

Own online customer journey and sales growth initiatives, including pricing, promotions, and partnerships to improve unit economics and margins.

Implement data-driven management routines and technology solutions (AI, automation, dashboards) to enhance reporting, planning, and operational problem-solving.

Minimum 7 years of experience in operations or business management with multi-location restaurant or food-service leadership roles (e.g., Area Manager, Head of Operations).

Proven experience managing managers, establishing accountability, and improving operational performance and profitability.

Strong knowledge of P&L management, budgeting, food and labor costs, unit economics, and comfort with data tools (Excel, dashboards).

Work Experience Required: Minimum 7 years in relevant multi-branch restaurant/food-service operational leadership roles.

Experienced in scaling or turning around food-service operations with demonstrated success improving processes and operational quality.

Skilled at building capable management teams and scalable operational systems to reduce reliance on senior leadership.

Comfortable operating with data-driven decision-making and translating business problems into actionable technology and operational solutions.