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Job Description
Structured overview of role & requirementsAbout This Role
Lead Salesforce transformation initiatives focused on Agentforce, Sales Cloud, and Service Cloud within a global CRM team.
Conduct business process analysis, workshops, and stakeholder management to translate requirements into scalable Salesforce solutions.
Support Agile delivery including backlog grooming, sprint planning, UAT, and drive Salesforce adoption and continuous platform optimization.
Minimum Requirements
6-8 years Salesforce Business Analysis experience with at least 6 months hands-on Agentforce implementation in an end-to-end project.
Mandatory certifications: Salesforce Certified Administrator, Salesforce Certified Agentforce Specialist, Salesforce Sales Cloud or Service Cloud Consultant.
Expertise in Salesforce Sales Cloud, Service Cloud, Salesforce Lightning Experience, and Agile/Scrum methodology.
Employment locations: Chennai, Trivandrum, Bangalore, Noida, Gurgaon, or Pune.
Ideal Candidate Profile
Experienced working with global, multicultural teams and multiple business units across geographies.
Proven ability to facilitate workshops and collaborate with architects, developers, PMs, and training teams for successful delivery.
Subject Matter Expert in Agentforce, Sales Cloud, and Service Cloud with hands-on and certification-backed expertise.