Sr Associate Work Center Tech Supt- Tier 2 Network Operations Center (NOC) Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and manage network performance and incidents using enterprise tools to ensure stability and availability.
Diagnose and resolve complex network issues involving routers, switches, IP configurations, and enterprise networking infrastructure.
Collaborate with cross-functional teams to communicate network status and resolve escalated customer and operational issues within established SLAs.
Minimum Requirements
Bachelor's degree in Computer Science, IT, Telecommunications, Engineering or equivalent experience.
Minimum 3 years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.
Strong knowledge of TCP/IP, routing, switching, LAN/WAN, DNS, DHCP, VPN, and enterprise networking concepts with hands-on troubleshooting experience.
Willingness and ability to work in a 24x7 shift environment including weekends and holidays.
Ideal Candidate Profile
Experienced in Tier 2 network operations or NOC roles supporting enterprise and customer-facing networks.
Proficient in using network monitoring and incident management tools, potentially including ServiceNow.
Comfortable working in a fast-paced 24x7 NOC environment coordinating across global, engineering, and customer support teams.