Connectivity Quality & Operations Engineer
Ford Motor CompanyMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead technical triage and resolution of connectivity incidents affecting Ford and Lincoln connected vehicle services across international markets.
Monitor service health and operational metrics to proactively identify risks and recommend service improvements.
Collaborate cross-functionally with engineering, product, operations, and external partners to improve customer experience and ensure service reliability.
Minimum Requirements
Bachelor's degree in Computer Science, IT, Software Engineering, Electronics & Communication, Systems Engineering, Business Operations, or a related technical discipline.
5+ years of experience in Production Support, Product Operations, Incident Management, Site Reliability Engineering, Connected Services Operations, Technical Support Engineering, or Software Delivery Operations.
Experience working with production incident management and connectivity-related technical investigation.
Work Experience Required: 5+ years (explicitly mentioned).
Ideal Candidate Profile
Experienced in managing end-to-end incident lifecycle and driving operational analytics in connected vehicle or similar technology services environments.
Strong familiarity with operational tools like Jira and performance monitoring for cloud, telematics, and mobile platforms.
Able to coordinate cross-functional teams and external partners to enhance service uptime and customer satisfaction.