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Job Description
Structured overview of role & requirementsAbout This Role
Own delivery frameworks and drive continuous improvement in IT services project delivery quality and consistency.
Manage data-driven performance monitoring and analytics to enhance delivery health across projects.
Lead strategic integration and application of AI tools to elevate delivery capabilities and analytics.
Minimum Requirements
7 to 10 years experience in IT services industry focusing on process quality assurance or delivery excellence.
Strong understanding of Agile, Waterfall, and Hybrid SDLC methodologies.
Proficiency in JIRA, MS Project, Power BI, Confluence, and AI-assisted analytics platforms.
Work Experience Required: 7 to 10 years in IT services with relevant domain experience.
Ideal Candidate Profile
Experienced in applying AI tools within delivery or professional services contexts to improve project outcomes.
Capable of interpreting complex project data using statistical techniques and providing actionable insights.
Strong leadership and influencing skills without direct authority, including stakeholder management and communication with senior executives.