Program Lead, Transformation & Enablement

Lead and optimize the new-hire onboarding and training programs for global People Enablement Centers, focusing on reducing time-to-competency and maintaining consistent skilling at scale.

Develop and implement a training strategy and enablement programs using the ServiceNow AI platform to support scalable skill development and enterprise-wide HR processes.

Manage quality audits, use operational data to identify improvement areas, and drive performance gains through enablement and capability-building initiatives.

1-2 years experience developing or maintaining process documentation and performing audits.

2+ years managing cross-functional stakeholder relationships up to executive level.

2-4 years experience in HR operations or supporting multiple concurrent HR projects in a matrixed environment.

Mandatory skills: Hands-on familiarity with ServiceNow AI platform and Citizen Development; experience integrating AI capabilities into operational enablement or content creation.

Experienced in managing complex, cross-functional programs independently with minimal direction, comfortable operating with ambiguity.

Strong operational background in training, process governance, and performance auditing within HR service delivery contexts.

Proficient in designing and implementing AI-driven enablement solutions on ServiceNow platform and skilled at leveraging data to drive service delivery improvements globally.