Manager I, WFM Real Time Management
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of contracted business analysts focused on Workforce Management (WFM) Real Time operations.
Develop data-driven insights to optimize Expert Network capacity and improve business outcomes, including managing WFM capacity waterfall processes.
Collaborate with cross-functional teams on AI-powered WFM platform development and drive strategic projects impacting operational effectiveness and Expert occupancy optimization.
Minimum Requirements
4-5 years of relevant work experience in workforce management or related analytics roles.
Graduation degree required (specific field not mentioned).
Technical understanding of workforce management systems and statistical analysis expertise.
Location requirement: Bangalore, India.
Ideal Candidate Profile
Experience leading and scaling analytics teams within operations or WFM environments.
Strong skills in statistical programming, data querying, and translating complex data into actionable business insights.
Proven ability to manage complex strategic projects and influence senior leadership with data-driven decisions in customer service or operational contexts.