Customer Success Manager

Lead customer onboarding and ensure smooth integration of AI solutions into client workflows.

Manage and maintain trust-based relationships while acting as a customer advocate and advisor.

Monitor engagement metrics, conduct training, resolve issues, and provide actionable insights to enhance customer adoption and satisfaction.

1–3 years of experience in customer success, account management, or similar role, preferably in technology or AI sector.

Bachelor’s degree in Business, Computer Science, or related field.

Strong understanding of AI technologies and their industry applications.

Proficiency in CRM software and customer support tools.

Experienced in managing end-to-end customer lifecycle in technology/AI environments, emphasizing onboarding and retention.

Data-driven approach with ability to analyze engagement metrics and translate them into actionable customer insights.

Comfortable working cross-functionally with sales, engineering, and product teams to align customer needs with product enhancements.