Member of Technical Staff - III, Technical Support
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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support and troubleshooting for Mavenir’s RAN, PACO, and IMS products to field engineers and technicians.
Monitor and ensure high availability, performance, and reliability of Packet Core network elements, focusing on data, voice (VoLTE), and signaling traffic.
Perform 24×7 L2/L3 operational support including analysis and resolution of signaling and user-plane issues involving GTP-C/U, Diameter, SIP, HTTP/2 and protocols across network interfaces like S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx.
Minimum Requirements
10+ years of overall work experience.
Bachelor’s degree in Engineering in Telecommunications, Electronics, Computer Science, or equivalent.
Strong understanding of LTE/EPC architecture (MME, SGW, PGW, HSS, PCRF) and working knowledge of 5G Core architecture (AMF, SMF, UPF, UDM, AUSF, PCF, NRF).
Experience with data, signaling, and control plane support in telecommunications networks is mandatory.
Ideal Candidate Profile
Has deep technical expertise and hands-on experience in LTE and 5G core network protocols and architectures.
Experience in 24×7 L2/L3 operational support environment dealing with complex telecom network issues and protocol diagnostics.
Skilled in analyzing and troubleshooting interfaces and protocols specific to telecom networks, using protocol analyzers and trace tools.