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Job Description
Structured overview of role & requirementsAbout This Role
Ensure operational continuity of clients' security infrastructures by proactively monitoring, identifying, and resolving technical incidents within SLA.
Manage and resolve client tickets, perform operational tasks, and maintain quality documentation including incident logging and change management.
Collaborate with automation teams to optimize processes, support L1 engineers on escalations, and contribute to trend analysis and project work.
Minimum Requirements
Experience in managed security services supporting security infrastructure operations.
Familiarity with ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
On-site working requirement.
Ideal Candidate Profile
Experienced in second-level security support with operational responsibility for incident management in a managed services environment.
Effective communicator capable of working across cultures and engaging with clients at multiple levels.
Analytical and process-focused with ability to collaborate closely with automation teams and contribute to continuous improvement and change management.