Supplier Operations Manager - Field Operations
HP Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Optimize supplier selection and manage Supplier Statements of Work (SOWs) to meet customer needs and monitor supply performance using KPIs.
Oversee field delivery operations as the main liaison for customers and partners, ensuring service delivery, issue resolution, and support for high-priority accounts with focus on efficiency, satisfaction, and renewals.
Manage supplier governance including performance reviews, compliance checks, SLA adherence, cost control, and field operations program support.
Minimum Requirements
Four-year or Graduate Degree in Computer Science, IT, Business Administration, or related discipline or equivalent work experience.
Work Experience Required: Typically 4-7 years preferably in ITIL/ITSM, business, customer support, or related field; or advanced degree with 3-5 years experience.
No mandatory certifications explicitly mentioned.
No notice period requirements explicitly mentioned.
Ideal Candidate Profile
Experienced in supplier and field operations management with ability to handle escalations and cross-functional stakeholder engagement.
Comfortable working in roles requiring coordination across multiple teams and managing projects or team activities.
Strong operational focus on SLA, cost control, service delivery, and customer satisfaction in an IT or service environment.