L2 Production Support Engineer – Java/Python, Cloud, Agile & Technical Troubleshooting
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2 technical support by investigating, troubleshooting, and resolving application issues across mobile, cloud, IoT, and blockchain platforms.
Develop, test, deploy, and maintain software enhancements and technical documentation in collaboration with cross-functional teams.
Participate in code reviews, support Agile SDLC practices, and contribute to continuous improvement of software quality and production support processes.
Minimum Requirements
4 years of experience in software development, technology support, or relevant technical roles.
Proficiency in one or more programming languages: Java, Python, or Node.js.
Strong understanding of cloud platforms and ability to support applications operating in cloud environments.
Bachelor's or Master's degree in Computer Science, Information Technology, or related field (equivalent experience considered).
Ideal Candidate Profile
Experienced operating within Agile and SDLC methodologies with practical exposure to tools like Git, JIRA, and Confluence.
Capable of managing production support tasks including troubleshooting, incident prioritization, and collaboration with testing and development teams.
Technically versatile with hands-on experience supporting applications across multiple technology domains such as mobile, cloud, IoT or blockchain platforms.