Marketing Operations Specialist

Manage Level 1 and 2 operational support tickets for B2B marketing automation and lead management platforms, ensuring timely resolution and service level adherence.

Perform quality assurance on campaign and platform configurations, build and maintain operational workflows for data ingress and egress, and maintain internal knowledge base documentation.

Support onboarding of external partners and users, monitor and correct lead data issues, contribute to platform migration testing, and progressively build marketing automation programs under guidance.

Bachelor's degree in Computer Science, Data Analytics, or related discipline, or equivalent work experience or demonstrated competence.

2 to 4 years of hands-on experience in marketing operations, marketing automation platforms, digital marketing, or technical support in a B2B environment.

Proven experience with enterprise marketing automation platforms, lead management or orchestration tools, and familiarity with ticketing systems and SLAs.

Work Experience Required: 2 to 4 years in relevant marketing operations or automation roles.

Experienced operating within enterprise-grade marketing automation and lead management systems, able to configure campaign flows and troubleshoot complex lead data issues.

Strong technical understanding of data ingestion, API integrations, platform error messages, and structured data file mapping in B2B marketing ecosystems.

Capable of managing operational workflows independently while progressively building standard automation processes under architectural guidance.