Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and supervise the Transaction Monitoring Quality team across multiple programs and sites/geos, ensuring accuracy of evaluations and overall team performance.
Develop and implement quality management systems and processes to ensure client and industry compliance.
Analyze quality trends, report metrics, and collaborate with stakeholders to drive business improvements and resolve quality issues.
Minimum Requirements
Bachelor's degree (Graduation) is mandatory.
Experience managing quality teams in transaction monitoring or related functions is implied but not explicitly quantified.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data interpretation skills required.
Location requirement: Gurgaon (UdyogVihar), India.
Ideal Candidate Profile
Experienced in leading quality teams for multiple programs across geographies, demonstrating multi-site management capability.
Skilled in quality methodologies such as Six Sigma, COPC, or PDCA with a preference for Six Sigma Green Belt certification.
Analytically strong, able to interpret data to drive actionable insights and improvements, with effective communication skills for coaching and stakeholder collaboration.