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Job Description
Structured overview of role & requirementsAbout This Role
Manage professional services projects involving Blackbaud’s solutions, ensuring successful project delivery and milestone achievement.
Serve as the primary contact for customers and internal teams, maintaining clear communication and resolving customer issues promptly.
Collaborate with cross-functional teams to staff, schedule, and monitor project progress, updating project management tools regularly.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Ability to work U.S. business hours (9:00 AM to 5:00 PM Eastern Time) from Hyderabad, India, including possible after-hours and holiday support.
Familiarity with project management methodologies and tools such as Microsoft Visio, Project, Word, PowerPoint; experience with Salesforce and/or Certinia is a plus.
Excellent written and verbal communication skills and solid organizational and time-management capabilities.
Ideal Candidate Profile
Experience managing multiple concurrent customer projects with a focus on delivering timely results and maintaining high customer satisfaction.
Comfortable operating as main liaison between customers and internal teams, ensuring efficient communication and issue resolution.
Skilled at using project management software and maintaining accurate project documentation in dynamic, solution-based professional services environments.