Device Subscription Service (DSS) Hardware Asset Management - Associate Principal Service Management
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Job Description
Structured overview of role & requirementsAbout This Role
Manage ITIL-based service processes including incident, problem, request, and change management to improve service quality for Device Subscription Service (DSS) hardware asset management.
Oversee asset data governance, including assessment, validation, integration, reconciliation, and maintaining data quality standards for DSS-managed devices.
Lead device lifecycle and refresh management, inventory reconciliation, operational support, and drive continuous improvement and automation initiatives in asset management workflows.
Minimum Requirements
Bachelor's degree in Information Technology, Information Systems, Business Administration, Supply Chain, or related field or equivalent industry experience.
Experience managing ITIL-based service support processes and hardware asset management is implied but not explicitly stated.
Location requirement: Bangalore, India.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing service delivery and asset management processes with a focus on data governance, integration, and reconciliation.
Comfortable working with client asset databases, performing data validation, and supporting device lifecycle and refresh strategies in complex environments.
Skilled at driving process automation and continuous improvement initiatives within IT service and asset management frameworks.