GROUP HEAD – FACILITIES MANAGEMENT & RETAIL OPERATIONS
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Job Description
Structured overview of role & requirementsAbout This Role
Define and implement group-wide Facilities Management (FM) and asset operations strategy, standards, and governance across the portfolio.
Lead retail and customer experience operations for large-format retail and mixed-use destinations, including tenant satisfaction, customer service standards, and day-to-day asset performance.
Oversee technical and engineering aspects including HVAC, MEP systems, energy management, and preventive maintenance; drive technology-enabled operations and lead vendor management and organizational leadership for FM and operations teams.
Minimum Requirements
20+ years of experience with significant responsibility in large-scale property and facilities operations.
Experience in international real estate development, retail operations, mixed-use developments, FM/property management, or similar sectors.
International exposure in markets such as Middle East, Europe, USA, or Canada is required.
Work Experience Required: 20+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Senior leader experienced in managing complex, large-scale real estate assets and integrated operations across diverse markets.
Proven ability to implement strategic operational frameworks combining technical FM expertise with retail and customer experience leadership.
Experienced in partnering with development and project teams to embed operational readiness and efficiency from design through handover.